Business Resources One
Join us as we explore the challenges and opportunities that come with leading in today’s ever-evolving workplace. The Business Resources One podcast empowers business leaders with the tools and insights they need to thrive. Whether you’re looking to attract top talent, retain your best employees, or boost engagement across your team, we’ve got you covered. Each episode explores the strategies and solutions that drive success. We'll share actionable tips and real-world examples. Business Resources One (BR1)—on a mission to provide solutions that give business leaders an unfair competitive advantage.
Hosted by Mike Voories, entrepreneur, author, and Founder / CEO of BR1.
All Episodes
Your Worst Customer Might Be Costing You Your Best Employee
A lot of owners can name their worst customer before you finish asking the question. Fewer have stopped to think about who has been dealing with that customer on their behalf. It's usually not the owner. It's the account manager getting talked down to, the office person fielding the angry calls, and the crew leader who drives off the property mad. When one of those people finally brings it to you, how you answer tells them exactly where they rank. If the answer always comes back to how big the account is, they hear it. Eventually they start asking themselves whether this job is worth it, and you may not like what they decide. Losing a good employee to keep a customer you don't even like is a lousy trade. In this episode Mike Voories talks about why a big check doesn't automatically make someone a good customer, what happens to your account manager's authority when you give in after a customer goes over their head, and what to do when the account is too big to just walk away from. Most of the time the fix doesn't start with firing anybody. It starts with a conversation you've been putting off. CHAPTERS: 0:00 Your Worst Customer Might Be Costing You Your Best Employee 1:11 Who Are You Really Protecting? 4:00 When The Customer Goes Around Your People 5:28 What Your Worst Customers Are Costing Your Team 7:37 But It's A Big Account 10:07 Where To Start This Week BR1 is your ONE resource for building a stronger team! Website: https://BR1.co Contact BR1: https://BR1.co/contact Connect with Mike on LinkedIn: https://www.linkedin.com/in/michaelvoories
Can You Coach Someone Into Being a Problem Solver?
I've never had much patience for "Can we?" when the real question is "How do we?" Now that almost anyone can find an answer to almost anything from their phone, I have even less. This one's for owners and managers who keep getting the same questions from the same people. Is problem solving something you can coach, or is it baked in? How long do you keep investing before you call it? And how much of it did your own leadership create? Some of it's on them. Some of it might be on you. Either way, it's getting harder to ignore. 0:00 Can You Coach Someone Into Being a Problem Solver? 1:30 Why This Matters More Now 2:51 Same Job, Different First Move 4:03 Somebody's Carrying It 4:41 Skill or Wiring? 6:01 Before You Write Anybody Off 7:00 How Long Do You Give It? 7:50 Doesn't It Depend On The Role? 8:59 Hiring For It 9:48 Is This Just Me? BR1 is your ONE resource for building stronger teams! Website: https://BR1.co Contact BR1: https://BR1.co/contact Connect with Mike on LinkedIn: https://www.linkedin.com/in/michaelvoories #BR1 #BuildStrongerTeams #ProblemSolving
3 Ways to Get Real Peace of Mind Before You Make the Offer
You've had a seat open for weeks. Then somebody sharp walks in, says the right things, and you leave the interview feeling great. I'd be careful with that feeling. It's usually relief, and relief will approve almost anybody. In this episode I get into three ways to find out what you actually know about a candidate before you make the offer: a real background check, a workplace assessment, and one honest opinion from somebody who doesn't need the seat filled as badly as you do. None of them are expensive and none of them are complicated. Most companies skip at least one anyway. Fair warning, we sell all three of these at BR1, and I say so up front. You can do every one of them without us, and I tell you how. If you'd rather have help, we're here for that too, whether or not we're running your search. Chapters: 0:00 - 3 Ways to Get Real Peace of Mind Before You Make the Offer 2:20 - One: The Background Check 5:03 - Two: The Workplace Assessment 8:07 - Three: An Outside Perspective 10:52 - I Challenge You to do This BR1 is your ONE resource for building stronger teams! Website: https://BR1.co Contact BR1: https://BR1.co/contact Connect with Mike on LinkedIn: https://www.linkedin.com/in/michaelvoories/
Layoffs Don't Fall Out of the Sky. Somebody Made the Call.
Read enough "impacted by layoffs" posts on LinkedIn and you'd think these things fall out of the sky. They don't. Somebody made a call, usually a year or more before anyone felt it, and the language we've all settled on erases that person from the story. In this episode, I'm not going after the people writing those posts. They're job hunting and gracious is the right play. I'm going after the leaders behind "economic headwinds" and "right-sizing," the companies that hire to demand and cut to demand while their careers page promises "family," and the habit of treating jobs disappearing like business as usual with nobody answering for it. I also talk about what seasonal green industry companies quietly get right. The real failure isn't the cut. It's the lack of ownership and the insignificant-toned attitude towards layoffs. So if you're the one making growth and hiring decisions, be honest about why the job exists, own it if you have to let someone go, and ask yourself before you say yes to headcount: who pays if I'm wrong? Chapters: 00:00 Layoffs 00:31 LinkedIn Posts 01:47 Nobody Catches a Layoff 03:25 The Part Nobody Says in the Interview 05:07 What the Green Industry Gets Right 06:36 So What Does This Have to Do With You? 07:21 Here's Your Challenge BR1 is your ONE resource for building stronger teams! https://BR1.co Mike on LinkedIn: https://www.linkedin.com/in/michaelvoories/